Does the Delighted agent actually execute tasks?

Yes. It does not just suggest actions; it performs them, like updating rows in Google Sheets, creating tickets in Zendesk, or posting alerts to Slack.

How is this different from native AI in Delighted?

Native AI in Delighted focuses on in-app analysis. DoMyWork executes actions across your entire tech stack, connecting Delighted to 1,500+ other apps.

How does it compare to Zapier for Delighted?

Zapier requires you to build manual logic step by step. With DoMyWork, you describe the task in plain English and the agent handles the multi-step execution.

Does the agent monitor my Delighted account 24/7?

Yes. You can set up autopilot jobs that watch for new survey responses and act on them the moment they land, ensuring no feedback goes ignored.

Is my survey data safe with DoMyWork?

Yes. We prioritise security and only access the data required to complete the specific tasks you assign to the agent.

Can the Delighted agent connect to multiple apps at once?

Absolutely. It can read a survey response, update your CRM, create a support ticket, and notify your team in Slack all in one single, intelligent workflow.

AI Agent for Delighted

Analyse feedback, route issues, and close the loop with customers automatically. DoMyWork AI agents work with Delighted and 1,500+ apps to turn survey responses into real business results.

Summarise last week's NPS feedback by theme

Find all detractors and draft an email to each

Check for negative keywords in recent responses

Post a summary of feedback to Slack

Update Salesforce with the latest NPS score

Create Jira tickets for product feature requests

Agent for

Delighted

A Product by

Trusted by

42,000+ businesses worldwide

Certified

💬 Chat with agent

Turn your customer feedback into resolved conversations

Analyse sentiment, draft follow-up emails, update CRM records, and flag urgent issues.

5 key themes identified

Catch up on every detractor from last week

"Check all Delighted responses from last week, filter for detractors, and draft a personal follow-up email in Gmail for each one. Post the list of drafted emails to Slack."

Send Message

Summarise feedback themes for the monthly report

"Analyse all Delighted responses from this month and summarise the top 3 themes for customer happiness and the top 3 themes for friction. Post the summary to Google Docs."

Send Message

Find customers who mentioned specific features

"Search all Delighted comments for mentions of 'mobile app' and extract the specific feedback. Compile this into a table for the product team."

Send Message

Flag high-value customers who left negative feedback

"Cross-reference Delighted detractors with your high-value customer list in HubSpot. List the urgent ones that need immediate attention."

Send Message

Prepare a response for a specific survey batch

"Review the latest batch of survey responses and draft a template response for the positive ones to thank them for their loyalty."

Send Message

Got a different task in mind? Describe it

Send Message

Identify urgent support tickets from survey comments

"Scan recent Delighted comments for keywords like 'broken', 'error', or 'help'. Create a ticket in Zendesk for each one."

Send Message

Follow up with customers who reported a bug

"Find all survey responses that mention a bug, verify the customer email, and draft a support ticket update in Zendesk."

Send Message

Close the loop on resolved support issues

"Check the last 24 hours of feedback. If a customer mentions a resolved issue, draft a thank you note in Gmail."

Send Message

Compile a list of common support pain points

"Analyse Delighted comments from the last week and list the top 5 recurring support issues. Post to the support Slack channel."

Send Message

Check for SLA risk in recent feedback

"Review negative feedback from the last 48 hours and identify any customers who have not had a response yet."

Send Message

Got a different task in mind? Describe it

Send Message

Extract feature requests from Delighted comments

"Read all Delighted responses from the last month, extract every feature request, and create a Jira ticket for each unique request."

Send Message

Analyse sentiment for the new feature release

"Filter Delighted responses by date since the new feature launch. Summarise the sentiment and list the top 3 complaints."

Send Message

Compare feedback across different user segments

"Analyse Delighted feedback for enterprise versus pro users. Highlight the key differences in satisfaction levels."

Send Message

Identify user friction in the signup flow

"Search Delighted comments for 'signup' or 'onboarding' and list all friction points mentioned by users."

Send Message

Summarise feedback for the product roadmap meeting

"Review all Delighted responses from the last quarter and create a summary of the most requested improvements."

Send Message

Got a different task in mind? Describe it

Send Message

Sync NPS scores to the internal database

"Pull all new Delighted scores from today and update the corresponding records in Google Sheets."

Send Message

Flag invalid survey responses

"Scan Delighted comments for spam or incomplete feedback and flag them in your internal tracking sheet."

Send Message

Create a weekly NPS performance report

"Calculate the average NPS score from Delighted for the last week and post the result to the operations Slack channel."

Send Message

Audit survey reach and completion rates

"Check the number of surveys sent vs completed in Delighted for the last week and report any significant drops."

Send Message

Update CRM contact fields based on NPS

"Take the latest NPS scores from Delighted and update the 'NPS Score' field in HubSpot for each contact."

Send Message

Got a different task in mind? Describe it

Send Message

How Does a Delighted AI Agent Work

Connect Your Apps

Type Your Task

Agent Executes & Reports Back

See it in action

Try Delighted AI Agent

🛸 Autopilot

Act on feedback the moment it arrives — with agents on autopilot

The agents work across your apps 24/7.

They catch new responses, analyse the sentiment, and trigger follow-up actions before you even open the file.

Setting up an autopilot is too easy

New survey response is received in Delighted

Describe...

1. Alert the team to new detractor responses

WhenNew survey response is received in Delighted

Then

Analyse the feedback, check if the score is below 3, and if so, post an urgent alert to the success Slack channel with the customer name and comment.

Put on Autopilot

2. Send a personal thank you for high scores

WhenNew survey response is received in Delighted

Then

Check if the score is 9 or 10, and if so, draft a thank you email in Gmail for the customer.

Put on Autopilot

3. Log every NPS score in the CRM

WhenNew survey response is received in Delighted

Then

Extract the score and customer email, then update the NPS field in HubSpot.

Put on Autopilot

4. Detect churn risk in feedback

WhenNew survey response is received in Delighted

Then

Read the comment for churn keywords, and if found, create a task in Asana for the account manager.

Put on Autopilot

5. Weekly digest of feedback trends

WhenEvery Monday at 09:00 AM

Then

Summarise the last 7 days of Delighted responses and post the top 3 themes to Slack.

Put on Autopilot

1. Triage support-related feedback

WhenNew survey response is received in Delighted

Then

Check if the feedback mentions a support issue, and if so, create a ticket in Zendesk.

Put on Autopilot

2. Flag urgent bug reports

WhenNew survey response is received in Delighted

Then

Analyse for bug keywords, and if found, notify the engineering Slack channel.

Put on Autopilot

3. Follow up on unresolved support issues

WhenNew survey response is received in Delighted

Then

Check if the customer mentions a previous ticket, and if so, add a note to that Zendesk ticket.

Put on Autopilot

4. Daily summary of support feedback

WhenEvery day at 05:00 PM

Then

Compile all support-related Delighted feedback and post to the support lead.

Put on Autopilot

5. Update ticket status on positive feedback

WhenNew survey response is received in Delighted

Then

If the customer mentions a resolved ticket, update the status to 'Closed' in Zendesk.

Put on Autopilot

1. Route feature requests to the product backlog

WhenNew survey response is received in Delighted

Then

Identify feature requests, extract the core need, and create a Jira ticket.

Put on Autopilot

2. Monitor sentiment for new product releases

WhenNew survey response is received in Delighted

Then

Check if the feedback is about the new release, and if so, log the sentiment in a spreadsheet.

Put on Autopilot

3. Flag recurring usability issues

WhenNew survey response is received in Delighted

Then

Check for usability keywords, and if found, add to the 'Usability' Jira epic.

Put on Autopilot

4. Monthly product feedback summary

WhenEvery 1st of the month at 10:00 AM

Then

Summarise all Delighted feedback regarding product features and post to the product team.

Put on Autopilot

5. Notify product lead of negative trends

WhenNew survey response is received in Delighted

Then

If negative feedback increases by 10% in a day, alert the product lead.

Put on Autopilot

1. Sync survey data to the data warehouse

WhenNew survey response is received in Delighted

Then

Extract all fields and add a new row to the master Google Sheet.

Put on Autopilot

2. Flag incomplete or spam responses

WhenNew survey response is received in Delighted

Then

Check for empty comments, and if found, log in the 'Cleanup' sheet.

Put on Autopilot

3. Daily NPS performance alert

WhenEvery day at 08:00 AM

Then

Calculate the average NPS from yesterday and post to the ops channel.

Put on Autopilot

4. Update CRM data from survey responses

WhenNew survey response is received in Delighted

Then

Update the contact's company field in HubSpot based on the survey response.

Put on Autopilot

5. Weekly survey health check

WhenEvery Friday at 04:00 PM

Then

Check the response volume and report any anomalies to the ops team.

Put on Autopilot

Build your own autopilot

Set the trigger. Describe the action. Done.

1. Select when agent is executed

App

Delighted

When

Select

2. Describe the task to agent

Put on Autopilot

Playbooks

Turn any repetitive process into a
click-to-complete workflow.

Collect inputs through forms, run AI agents on the spot — all on one page.

Detractor Outreach Playbook

FormCollect data with form

1. Enter Customer Details

Enter Customer Details

Fill fields below 👇

Customer Name *

Email *

Comment *

AI AgentExecute agent from playbook

2. Analyse Feedback

Agent

Analyse {{Comment}} to identify the core issue and draft a response.

Complete in a clickSend data to 1500+ apps

3. Draft Email

Draft EmailinGmail

4. Log in CRM

Update ContactinHubSpot

Detractor Outreach Playbook

Run for every detractor. Drafts an apology and logs the issue.

Clone This Playbook

Feedback Theme Extraction Playbook

Run on a batch of feedback to extract themes.

Clone This Playbook

High-Value Customer Alert Playbook

Run when a high-value customer leaves feedback.

Clone This Playbook

NPS Score Update Playbook

Update CRM with latest NPS.

Clone This Playbook

Customer Loyalty Thank You Playbook

Send thank you for positive feedback.

Clone This Playbook

Support Ticket Creation Playbook

Create ticket from feedback.

Clone This Playbook

Bug Report Escalation Playbook

Escalate bug feedback.

Clone This Playbook

Feedback Sentiment Triage Playbook

Triage feedback sentiment.

Clone This Playbook

Resolved Issue Check Playbook

Check if issue is resolved.

Clone This Playbook

Support Feedback Summary Playbook

Summarise support feedback.

Clone This Playbook

Feature Request Jira Playbook

Create Jira ticket from feedback.

Clone This Playbook

Release Sentiment Playbook

Analyse release sentiment.

Clone This Playbook

Usability Issue Playbook

Flag usability issues.

Clone This Playbook

Product Roadmap Playbook

Update roadmap with feedback.

Clone This Playbook

Feedback Trend Analysis Playbook

Analyse trends.

Clone This Playbook

Survey Data Sync Playbook

Sync survey data to Sheets.

Clone This Playbook

Spam Cleanup Playbook

Flag spam feedback.

Clone This Playbook

NPS Performance Report Playbook

Report NPS.

Clone This Playbook

CRM Contact Update Playbook

Update CRM contact.

Clone This Playbook

Survey Health Check Playbook

Check survey health.

Clone This Playbook

1500+ App Integrations

Connect Delighted + Your Favourite Apps With AI Agents

Google Sheets

Webhook / API Integration

SafetyCulture (iAuditor)

Follow Up Boss

Swipe Pages

Freshworks CRM (Freshsales Suite)

TikTok Lead Generation

Salesforce Marketing Cloud

RSS

Builderall Mailingboss

Facebook Custom Audiences

FastField Mobile Forms

Thrive Themes (Thrive Automator)

Instagram for business

Microsoft Dynamics 365 CRM

Google Search Console

QuickEmailVerification

Adobe Commerce (Magento)

Ora

CompanyCam (In Review)

Quentn

BaseLinker

Vonage SMS API

Katana Cloud Manufacturing

CalendarHero (Zoom.ai)

Microsoft Dynamics 365 Business Central

Alchemer (SurveyGizmo)

Brilliant Directories

Wix

Accredible Credential

Box

You Need A Budget (YNAB)

Cisco Webex (Meetings)

GREEN-API (In Review)

Agolix (Assessment Generator)

The Conversion Engine

WhatsApp V3 by OnlineLiveSupport

LinkupAPI for LinkedIn

Autobound

SignWell

PDF Export by PDFCrowd

PropertyRadar

TrueReview

Cloudflare R2

Facebook Ads Management And Insights

Lob

Forminit (Getform.io)

Vooplayer - ( Spotlightr )

Instabot: Chatbot Platform

The Course Creator's Kit

Really Simple Systems CRM

SMS Online Live Support

SolarWinds Service Desk

Eko

Manifestly Checklists

Tango Card (Under Review)

Unsplash (Under Review)

Sempico Solutions SMS

WhatsApp Blast, APIs & CRM by WAToolsonline

Planyo Online Booking

PagePixels Screenshots

NioLeads

Xoal

PostGrid Print and Mail

Crypto Valley Journal

Projekly – Project Management, CRM, HR & Invo

Google Photos(Under Review)

8x8

Email List Validation

BPC

Moz

WhatsApp Notifications and Alerts by SyncMate

E2B

Automate any manual work with AI Agents

One-off tasks in one message

Chat

When

New survey response is received in Delighted

Then

Recurring Work on autopilot

Autopilot

Feedback Loop Playbook

Enter survey ID

Analyse sentiment

Route to owner

Repetitive Processes in 1 click

Playbooks

Why DoMyWork

Most Tools Call Themselves Agents.
Few Actually Are.

Capability	DoMyWork AI agent + execution	Claude Code Agentic dev CLI	Anthropic Cowork Desktop file agent	Zapier / Make / n8n Rule-based automation	ChatGPT + Copilot General AI assistants
	Getting Started
Instant To Start, No Setup			App Install Needed	Flows Must Be Built First
No Pre-Mapping Needed				Every Field Must Be Mapped
No Technical Skills Needed		Terminal, Scripts, Infra		Gets Complex Fast
	Reach & Execution
Built-In App Connections	1500+ Apps	Manual Config	Via Connectors Only	Each Needs Its Own Flow	Own Ecosystem Only
Web Research & Scraping	Built-In, No Extra Setup				Not Automation-Grade
	Intelligence
Reasons Through Edge Cases					Reasons, Rarely Acts
Scheduled Tasks					Limited Support
Single Prompt, Multi-App				Each App Pair Needs Own Flow	Conversation-Scoped Only

Agent for

Delighted

A Product by

Trusted by

42,000+ businesses worldwide

Certified

FAQ

Questions
About Delighted AI Agent

An AI agent for Delighted is a digital worker that reads survey responses, analyses sentiment, and executes tasks across your apps, such as updating your CRM or drafting emails.

Give It a Task.
Watch It Get Done.

Type in your task. The agent accesses your apps, reasons through the data, executes across your stack, and comes back with results.

👇 Tell the AI agent what to do

Run My Agent Free

AI Agent for Delighted

Turn your customer feedback into resolved conversations

Catch up on every detractor from last week

Summarise feedback themes for the monthly report

Find customers who mentioned specific features

Flag high-value customers who left negative feedback

Prepare a response for a specific survey batch

Got a different task in mind? Describe it

Identify urgent support tickets from survey comments

Follow up with customers who reported a bug

Close the loop on resolved support issues

Compile a list of common support pain points

Check for SLA risk in recent feedback

Got a different task in mind? Describe it

Extract feature requests from Delighted comments

Analyse sentiment for the new feature release

Compare feedback across different user segments

Identify user friction in the signup flow

Summarise feedback for the product roadmap meeting

Got a different task in mind? Describe it

Sync NPS scores to the internal database

Flag invalid survey responses

Create a weekly NPS performance report

Audit survey reach and completion rates

Update CRM contact fields based on NPS

Got a different task in mind? Describe it

How Does a Delighted AI Agent Work

Act on feedback the moment it arrives — with agents on autopilot

1. Alert the team to new detractor responses

2. Send a personal thank you for high scores

3. Log every NPS score in the CRM

4. Detect churn risk in feedback

5. Weekly digest of feedback trends

1. Triage support-related feedback

2. Flag urgent bug reports

3. Follow up on unresolved support issues

4. Daily summary of support feedback

5. Update ticket status on positive feedback

1. Route feature requests to the product backlog

2. Monitor sentiment for new product releases

3. Flag recurring usability issues

4. Monthly product feedback summary

5. Notify product lead of negative trends

1. Sync survey data to the data warehouse

2. Flag incomplete or spam responses

3. Daily NPS performance alert

4. Update CRM data from survey responses

5. Weekly survey health check

Playbooks

Turn any repetitive process into a click-to-complete workflow.

What are playbooks?

Detractor Outreach Playbook

Feedback Theme Extraction Playbook

High-Value Customer Alert Playbook

NPS Score Update Playbook

Customer Loyalty Thank You Playbook

Support Ticket Creation Playbook

Bug Report Escalation Playbook

Feedback Sentiment Triage Playbook

Resolved Issue Check Playbook

Support Feedback Summary Playbook

Feature Request Jira Playbook

Release Sentiment Playbook

Usability Issue Playbook

Product Roadmap Playbook

Feedback Trend Analysis Playbook

Survey Data Sync Playbook

Spam Cleanup Playbook

NPS Performance Report Playbook

CRM Contact Update Playbook

Survey Health Check Playbook

Connect Delighted + Your Favourite Apps With AI Agents

Automate any manual work with AI Agents

One-off tasks in one message

Recurring Work on autopilot

Repetitive Processes in 1 click

Most Tools Call Themselves Agents. Few Actually Are.

Questions About Delighted AI Agent

Turn any repetitive process into a
click-to-complete workflow.

Most Tools Call Themselves Agents.
Few Actually Are.

Questions
About Delighted AI Agent