Does the Desku.io agent actually execute work?

Yes. Unlike AI copilots that only suggest text, our agents execute the actions across Desku.io and your other apps, such as updating records or sending emails.

How is this different from native Desku.io AI?

Native AI in Desku.io is limited to the platform. Our agents work across Desku.io, your CRM, Slack, and 1,500+ other apps to complete end-to-end tasks.

Is this just another automation tool like Zapier?

Zapier requires you to build rigid, step-by-step logic. With DoMyWork, you describe the task in plain English, and the agent uses intelligence to handle it.

Can the agent monitor my Desku.io inbox 24/7?

Yes. You can set up autopilot jobs that watch for new tickets in Desku.io and act on them instantly, ensuring no customer request is ever missed.

Is my support data safe?

Yes. We use enterprise-grade security protocols. The agent only accesses the data necessary to complete the specific tasks you assign to it.

Can the agent connect Desku.io to multiple apps at once?

Yes. The agent can pull data from Desku.io, enrich it with info from your CRM, and then post updates to Slack or Google Sheets in a single instruction.

AI Agent for Desku.io

Resolve customer tickets, categorise feedback, and sync support data across your tools automatically. DoMyWork AI agents work with Desku.io and 1,500+ apps to turn support volume into resolved conversations.

Draft replies for the 10 oldest tickets in Desku.io

Summarise feedback from this week's tickets into a report

Find tickets mentioning billing issues and flag them

Sync closed ticket data to Google Sheets

Check for duplicate tickets from the same user

Post a summary of urgent tickets to Slack

Agent for

Desku.io

A Product by

Trusted by

42,000+ businesses worldwide

Certified

💬 Chat with agent

Turn your most important tickets into resolved conversations

Triage urgent requests, draft tailored replies, sync CRM data, and flag trends for your team.

10 ticket drafts created

Catch up on every ticket from today that still needs a reply

"Find all tickets in Desku.io created today that have no agent response, draft a polite reply for each based on the ticket content, and save them as drafts."

Send Message

Flag tickets mentioning refund requests for immediate review

"Scan open tickets in Desku.io for refund-related keywords, extract the customer details, and post a summary list to the #billing Slack channel."

Send Message

Summarise long ticket threads for faster agent handoff

"Pick the 5 longest threads in Desku.io, summarise the history and current status, and add the summary as an internal note to each ticket."

Send Message

Identify tickets that have been open too long

"Find all tickets in Desku.io older than 48 hours, check if they are waiting for customer input, and send a friendly follow-up email to the customer."

Send Message

Extract product feedback from support conversations

"Analyse tickets from this week for feature requests, categorise them by product area, and add them to my 'Product Feedback' board in Trello."

Send Message

Got a different task in mind? Describe it

Send Message

Identify churn-risk signals in recent support history

"Review tickets from high-value accounts in Desku.io, look for frustration markers, and create an alert in Salesforce for the account manager."

Send Message

Prepare a summary of issues for key account check-ins

"Gather all tickets from the last 30 days for [Company Name], summarise the main pain points, and draft an email to the account lead."

Send Message

Spot opportunities for upsell during support interactions

"Identify tickets where customers ask about premium features, and add these contacts to the 'Upsell Opportunity' list in HubSpot."

Send Message

Create a report of top customer complaints for the product team

"Analyse tickets from the last week, identify the top three recurring issues, and draft a summary email for the product manager."

Send Message

Check if our VIP customers have any open tickets

"Cross-reference my VIP list in Google Sheets with open tickets in Desku.io and list any pending issues for immediate attention."

Send Message

Got a different task in mind? Describe it

Send Message

Clean up ticket tags to keep reporting accurate

"Review tickets from the last month in Desku.io, identify inconsistent tags, and standardise them based on our internal taxonomy."

Send Message

Audit response times across different support channels

"Calculate the average response time for tickets in Desku.io by channel, and update the 'Support Metrics' sheet in Google Sheets."

Send Message

Verify that all closed tickets have a resolution category

"Find closed tickets in Desku.io missing a resolution tag, determine the likely category from the thread, and update the ticket."

Send Message

Back up support data for monthly compliance review

"Export all tickets closed this week from Desku.io to a new folder in Google Drive as a CSV file."

Send Message

Monitor ticket volume spikes and alert the team

"Check the ticket creation rate in Desku.io for the last 4 hours, and if it exceeds our normal threshold, post an alert to the #ops Slack channel."

Send Message

Got a different task in mind? Describe it

Send Message

How Does a Desku.io AI Agent Work

Connect Your Apps

Type Your Task

Agent Executes & Reports Back

See it in action

Try Desku.io AI Agent

🛸 Autopilot

Act on support tickets the moment they arrive — with agents on autopilot

The agents work across your apps 24/7.

They triage new tickets, flag urgent issues, and update your records before you even open your dashboard.

Setting up an autopilot is too easy

New ticket is created in Desku.io

Describe...

1. Triage new tickets and route to the right agent

WhenNew ticket is created in Desku.io

Then

Read the ticket, categorise it by topic, check the customer's subscription level, and assign the ticket to the appropriate team member in Desku.io.

Put on Autopilot

2. Flag urgent tickets from key customers

WhenNew ticket is created in Desku.io

Then

Check if the customer belongs to our 'Enterprise' tier, and if so, flag the ticket as 'Urgent' and notify the manager in Slack.

Put on Autopilot

3. Draft initial responses for common questions

WhenNew ticket is created in Desku.io

Then

Identify if the ticket is a common question, draft a response using our knowledge base, and save it as a private note in the ticket.

Put on Autopilot

4. Send a daily summary of open tickets to the team

WhenEvery day at 09:00 AM

Then

Get all open tickets from Desku.io, count them by priority, and post a summary table to the #support Slack channel.

Put on Autopilot

5. Update CRM records when a ticket is resolved

WhenTicket is updated in Desku.io

Then

When a ticket status changes to 'Resolved', find the contact in HubSpot and update their 'Last Interaction' date.

Put on Autopilot

1. Alert account managers to negative feedback

WhenNew ticket is created in Desku.io

Then

Analyse the ticket sentiment, and if it is negative, post an alert to the account manager's Slack channel with a link to the ticket.

Put on Autopilot

2. Log customer feature requests in your product tracker

WhenNew ticket is created in Desku.io

Then

Detect if the ticket contains a feature request, extract the details, and create a new card in the 'Feature Requests' Trello board.

Put on Autopilot

3. Send a follow-up survey after ticket resolution

WhenTicket is updated in Desku.io

Then

When a ticket is marked 'Resolved', send a Typeform link to the customer to collect their feedback on the support experience.

Put on Autopilot

4. Monitor for churn indicators in support threads

WhenNew ticket is created in Desku.io

Then

Scan for keywords like 'cancel' or 'leaving', and if found, flag the ticket for the Customer Success team's immediate attention.

Put on Autopilot

5. Weekly report of resolved issues for account health

WhenEvery Monday at 08:00 AM

Then

Gather all resolved tickets for the previous week for our top 10 accounts and email a summary to the Success leads.

Put on Autopilot

1. Standardise ticket tags for better reporting

WhenNew ticket is created in Desku.io

Then

Analyse the ticket content, apply the correct resolution tag, and ensure the ticket is assigned to the right department.

Put on Autopilot

2. Sync support data to your data warehouse

WhenTicket is updated in Desku.io

Then

Whenever a ticket is updated, push the latest status and resolution time to our Google Sheets master report.

Put on Autopilot

3. Monitor response time SLA breaches

WhenTicket is updated in Desku.io

Then

Check if the response time exceeds 24 hours, and if so, notify the Ops manager in Slack with the ticket ID.

Put on Autopilot

4. Archive closed tickets to Google Drive

WhenTicket is updated in Desku.io

Then

When a ticket is closed, save the full conversation thread as a PDF in the 'Archived Support' folder in Google Drive.

Put on Autopilot

5. Monthly audit of ticket resolution quality

WhenEvery 1st of the month at 09:00 AM

Then

Sample 5% of tickets resolved last month, summarise the resolution quality, and email the audit report to the Support Director.

Put on Autopilot

Build your own autopilot

Set the trigger. Describe the action. Done.

1. Select when agent is executed

App

Desku.io

When

Select

2. Describe the task to agent

Put on Autopilot

Playbooks

Turn any repetitive process into a
click-to-complete workflow.

Collect inputs through forms, run AI agents on the spot — all on one page.

Escalation Playbook

FormCollect data with form

1. Enter Ticket Details

Enter Ticket Details

Fill fields below 👇

Ticket ID *

Technical Details *

AI AgentExecute agent from playbook

2. Summarise Issue

Agent

Summarise the issue for engineering based on {{Technical Details}}.

Complete in a clickSend data to 1500+ apps

3. Create Jira Issue

Create IssueinJira

4. Update Desku Ticket

Add Internal NoteinDesku.io

Escalation Playbook

Escalate complex tickets to engineering with one click.

Clone This Playbook

Refund Approval Playbook

Process refund requests with manager approval.

Clone This Playbook

Knowledge Base Update Playbook

Create new KB articles from ticket solutions.

Clone This Playbook

Customer Onboarding Playbook

Send welcome resources for new users.

Clone This Playbook

Priority Triage Playbook

Quickly re-sort tickets by urgency.

Clone This Playbook

Account Health Playbook

Run a monthly health check for key accounts.

Clone This Playbook

Churn Risk Playbook

Identify and alert on churn risk.

Clone This Playbook

Upsell Opportunity Playbook

Spot upsell chances in tickets.

Clone This Playbook

Customer Success Story Playbook

Gather success stories from happy customers.

Clone This Playbook

Feedback Loop Playbook

Send feedback to product team.

Clone This Playbook

Data Cleanup Playbook

Standardise ticket data.

Clone This Playbook

Report Generation Playbook

Create weekly support reports.

Clone This Playbook

Access Review Playbook

Audit user access permissions.

Clone This Playbook

SLA Compliance Playbook

Check for SLA breaches.

Clone This Playbook

Backup Playbook

Archive support data.

Clone This Playbook

1500+ App Integrations

Connect Desku.io + Your Favourite Apps With AI Agents

Google Sheets

Webhook / API Integration

SafetyCulture (iAuditor)

Follow Up Boss

Swipe Pages

Freshworks CRM (Freshsales Suite)

TikTok Lead Generation

Salesforce Marketing Cloud

RSS

Builderall Mailingboss

Facebook Custom Audiences

FastField Mobile Forms

Thrive Themes (Thrive Automator)

Instagram for business

Microsoft Dynamics 365 CRM

Google Search Console

QuickEmailVerification

Adobe Commerce (Magento)

Ora

CompanyCam (In Review)

Quentn

BaseLinker

Vonage SMS API

Katana Cloud Manufacturing

CalendarHero (Zoom.ai)

Microsoft Dynamics 365 Business Central

Alchemer (SurveyGizmo)

Brilliant Directories

Wix

Accredible Credential

Box

You Need A Budget (YNAB)

Cisco Webex (Meetings)

GREEN-API (In Review)

Agolix (Assessment Generator)

The Conversion Engine

WhatsApp V3 by OnlineLiveSupport

LinkupAPI for LinkedIn

Autobound

SignWell

PDF Export by PDFCrowd

PropertyRadar

TrueReview

Cloudflare R2

Facebook Ads Management And Insights

Lob

Forminit (Getform.io)

Vooplayer - ( Spotlightr )

Instabot: Chatbot Platform

The Course Creator's Kit

Really Simple Systems CRM

SMS Online Live Support

SolarWinds Service Desk

Eko

Manifestly Checklists

Tango Card (Under Review)

Unsplash (Under Review)

Sempico Solutions SMS

WhatsApp Blast, APIs & CRM by WAToolsonline

Planyo Online Booking

PagePixels Screenshots

NioLeads

Xoal

PostGrid Print and Mail

Crypto Valley Journal

Projekly – Project Management, CRM, HR & Invo

Google Photos(Under Review)

8x8

Email List Validation

BPC

Moz

WhatsApp Notifications and Alerts by SyncMate

E2B

Automate any manual work with AI Agents

One-off tasks in one message

Chat

When

New ticket is created in Desku.io

Then

Recurring Work on autopilot

Autopilot

Ticket Escalation

Enter ticket ID

Analyse urgency

Alert manager

Repetitive Processes in 1 click

Playbooks

Why DoMyWork

Most Tools Call Themselves Agents.
Few Actually Are.

Capability	DoMyWork AI agent + execution	Claude Code Agentic dev CLI	Anthropic Cowork Desktop file agent	Zapier / Make / n8n Rule-based automation	ChatGPT + Copilot General AI assistants
	Getting Started
Instant To Start, No Setup			App Install Needed	Flows Must Be Built First
No Pre-Mapping Needed				Every Field Must Be Mapped
No Technical Skills Needed		Terminal, Scripts, Infra		Gets Complex Fast
	Reach & Execution
Built-In App Connections	1500+ Apps	Manual Config	Via Connectors Only	Each Needs Its Own Flow	Own Ecosystem Only
Web Research & Scraping	Built-In, No Extra Setup				Not Automation-Grade
	Intelligence
Reasons Through Edge Cases					Reasons, Rarely Acts
Scheduled Tasks					Limited Support
Single Prompt, Multi-App				Each App Pair Needs Own Flow	Conversation-Scoped Only

Agent for

Desku.io

A Product by

Trusted by

42,000+ businesses worldwide

Certified

FAQ

Questions
About Desku.io AI Agent

It is an autonomous agent that connects to your Desku.io account to perform tasks like ticket triage, drafting replies, and updating CRM records without manual input.

Give It a Task.
Watch It Get Done.

Type in your task. The agent accesses your apps, reasons through the data, executes across your stack, and comes back with results.

👇 Tell the AI agent what to do

Run My Agent Free

AI Agent for Desku.io

Turn your most important tickets into resolved conversations

Catch up on every ticket from today that still needs a reply

Flag tickets mentioning refund requests for immediate review

Summarise long ticket threads for faster agent handoff

Identify tickets that have been open too long

Extract product feedback from support conversations

Got a different task in mind? Describe it

Identify churn-risk signals in recent support history

Prepare a summary of issues for key account check-ins

Spot opportunities for upsell during support interactions

Create a report of top customer complaints for the product team

Check if our VIP customers have any open tickets

Got a different task in mind? Describe it

Clean up ticket tags to keep reporting accurate

Audit response times across different support channels

Verify that all closed tickets have a resolution category

Back up support data for monthly compliance review

Monitor ticket volume spikes and alert the team

Got a different task in mind? Describe it

How Does a Desku.io AI Agent Work

Act on support tickets the moment they arrive — with agents on autopilot

1. Triage new tickets and route to the right agent

2. Flag urgent tickets from key customers

3. Draft initial responses for common questions

4. Send a daily summary of open tickets to the team

5. Update CRM records when a ticket is resolved

1. Alert account managers to negative feedback

2. Log customer feature requests in your product tracker

3. Send a follow-up survey after ticket resolution

4. Monitor for churn indicators in support threads

5. Weekly report of resolved issues for account health

1. Standardise ticket tags for better reporting

2. Sync support data to your data warehouse

3. Monitor response time SLA breaches

4. Archive closed tickets to Google Drive

5. Monthly audit of ticket resolution quality

Playbooks

Turn any repetitive process into a click-to-complete workflow.

What are playbooks?

Escalation Playbook

Refund Approval Playbook

Knowledge Base Update Playbook

Customer Onboarding Playbook

Priority Triage Playbook

Account Health Playbook

Churn Risk Playbook

Upsell Opportunity Playbook

Customer Success Story Playbook

Feedback Loop Playbook

Data Cleanup Playbook

Report Generation Playbook

Access Review Playbook

SLA Compliance Playbook

Backup Playbook

Connect Desku.io + Your Favourite Apps With AI Agents

Automate any manual work with AI Agents

One-off tasks in one message

Recurring Work on autopilot

Repetitive Processes in 1 click

Most Tools Call Themselves Agents. Few Actually Are.

Questions About Desku.io AI Agent

Turn any repetitive process into a
click-to-complete workflow.

Most Tools Call Themselves Agents.
Few Actually Are.

Questions
About Desku.io AI Agent