Does the LiveAgent AI agent actually execute tasks?

Yes. Unlike copilots that only suggest, DoMyWork agents execute actions across LiveAgent and 1,500+ other apps based on your instructions.

How is this different from native LiveAgent AI?

Native AI in LiveAgent is limited to their platform. DoMyWork agents connect LiveAgent to your entire stack, including CRM, project management, and communication tools.

Is this just another automation tool like Zapier?

No. Zapier requires building logic flows. DoMyWork lets you describe tasks in plain English, and the agent handles the multi-step execution.

Can the agent monitor my LiveAgent inbox 24/7?

Yes. You can set up autopilot jobs that watch for new tickets in LiveAgent and act on them instantly, such as triaging or flagging urgent issues.

Is my support data safe with DoMyWork?

We prioritise security. Your data is processed only to execute the tasks you describe, and we do not store your credentials or sensitive ticket content.

Can I connect LiveAgent to multiple apps at once?

Yes. You can instruct the agent to pull data from LiveAgent, enrich it with CRM info, and post updates to Slack or Jira in a single workflow.

AI Agent for LiveAgent

Resolve customer tickets, categorise requests, and update your CRM records automatically. DoMyWork AI agents work with LiveAgent and 1,500+ apps to turn support volume into resolved conversations.

Summarise the last 20 tickets in my support queue

Draft replies for all tickets tagged as billing

Find all tickets from customers with high churn risk

Add customer contact details from new tickets to HubSpot

Identify common issues from this week's support tickets

Post a summary of today's urgent tickets to Slack

Agent for

LiveAgent

A Product by

Trusted by

42,000+ businesses worldwide

Certified

💬 Chat with agent

Resolve the tickets that matter most before customers wait

Triage your queue, draft responses, update CRM records, and flag urgent issues.

20 ticket summaries generated

Catch up on every ticket from today that needs a reply

"Check all open tickets in LiveAgent from today, draft a response for each based on the customer's history, and save them as drafts. Post the list to Slack when done."

Send Message

Summarise technical issues from the last 24 hours

"Analyse the last 24 hours of tickets in LiveAgent, identify the top three technical bugs reported, and create a report in Google Sheets."

Send Message

Update CRM records from recent ticket interactions

"Extract the latest customer feedback from recent LiveAgent tickets and update the corresponding contact records in HubSpot."

Send Message

Identify tickets that have been waiting over 48 hours

"Find all tickets in LiveAgent that have had no activity for 48 hours and flag them for immediate review."

Send Message

Draft responses for common password reset requests

"Find all password reset requests in LiveAgent and draft a standard response with the reset guide for each."

Send Message

Got a different task in mind? Describe it

Send Message

Flag tickets from high-value accounts

"Cross-reference open LiveAgent tickets with our high-value account list in Salesforce and flag them for priority handling."

Send Message

Draft personalised check-in emails for recent ticket solvers

"Find customers who had a ticket resolved in the last week and draft a personalised check-in email in Gmail."

Send Message

Summarise recent sentiment for key accounts

"Extract ticket sentiment for our top 10 accounts from LiveAgent and post a summary to our Success Slack channel."

Send Message

Create a report of recurring feature requests

"Scan LiveAgent tickets for feature requests and compile them into a report for the product team."

Send Message

Find tickets where the customer expressed frustration

"Search LiveAgent for tickets containing keywords related to frustration and flag them for a follow-up call."

Send Message

Got a different task in mind? Describe it

Send Message

Check for ticket volume spikes

"Analyse LiveAgent ticket volume for the last week and flag any abnormal spikes in a report."

Send Message

Audit ticket tagging accuracy

"Review the last 50 tickets in LiveAgent to ensure they are tagged correctly for our reporting dashboard."

Send Message

Clean up duplicate ticket entries

"Identify duplicate tickets in LiveAgent from the same customer and merge the information."

Send Message

Generate a weekly ticket performance summary

"Pull ticket resolution times from LiveAgent and create a performance summary in Google Sheets."

Send Message

Ensure all tickets have a assigned category

"Find any tickets in LiveAgent missing a category and assign one based on the ticket content."

Send Message

Got a different task in mind? Describe it

Send Message

Review team response times for the week

"Calculate the average response time for the team in LiveAgent and flag any outliers."

Send Message

Identify tickets that require manager intervention

"Scan LiveAgent tickets for escalation keywords and flag them for manager review."

Send Message

Evaluate ticket quality for training

"Select 5 random resolved tickets from LiveAgent and provide a quality score based on our support guidelines."

Send Message

Analyse team workload distribution

"Check how tickets are distributed among the team in LiveAgent and identify any imbalances."

Send Message

Prepare a summary of resolved issues for the team meeting

"Compile a list of the most complex issues resolved in LiveAgent this week for the team meeting."

Send Message

Got a different task in mind? Describe it

Send Message

How Does a LiveAgent AI Agent Work

Connect Your Apps

Type Your Task

Agent Executes & Reports Back

See it in action

Try LiveAgent AI Agent

🛸 Autopilot

Act on every ticket the moment it arrives — with agents on autopilot

The agents work across your apps 24/7.

They triage new tickets, flag urgent ones, and assign them to the right team before SLA risk builds.

Setting up an autopilot is too easy

New ticket is created in LiveAgent

Describe...

1. Triage new tickets and assign to the correct team

WhenNew ticket is created in LiveAgent

Then

Read the ticket content, classify the issue type, and assign it to the relevant team in LiveAgent.

Put on Autopilot

2. Flag urgent tickets for immediate attention

WhenNew ticket is created in LiveAgent

Then

Check for urgent keywords, and if found, post an alert to the #urgent-support Slack channel.

Put on Autopilot

3. Send a welcome email for new support queries

WhenNew ticket is created in LiveAgent

Then

Send an automated acknowledgement email to the customer with expected response times.

Put on Autopilot

4. Log new support issues in your project tracker

WhenNew ticket is created in LiveAgent

Then

If the ticket is a bug report, create a task in Jira with the ticket link.

Put on Autopilot

5. Daily digest of unassigned tickets

WhenEvery day at 09:00 AM

Then

List all unassigned tickets in LiveAgent and post the summary to the team lead.

Put on Autopilot

1. Alert success managers about high-value customer tickets

WhenNew ticket is created in LiveAgent

Then

Check if the customer is a VIP in Salesforce, and if so, alert the account manager in Slack.

Put on Autopilot

2. Monitor sentiment for at-risk accounts

WhenNew ticket is created in LiveAgent

Then

If the customer is flagged as at-risk in our CRM, flag the ticket as high priority.

Put on Autopilot

3. Weekly summary of account health based on tickets

WhenEvery Monday at 08:00 AM

Then

Summarise ticket activity for top accounts and email the report to the Success team.

Put on Autopilot

4. Auto-tag tickets from churn-risk customers

WhenNew ticket is created in LiveAgent

Then

Check customer status in HubSpot and add a 'Churn-Risk' tag in LiveAgent if needed.

Put on Autopilot

5. Notify success team of resolved issues for key accounts

WhenTicket status is updated in LiveAgent

Then

If a ticket from a VIP account is resolved, send a summary to the account manager.

Put on Autopilot

1. Sync ticket data to your data warehouse

WhenNew ticket is created in LiveAgent

Then

Push ticket details to your Google Sheets database for long-term reporting.

Put on Autopilot

2. Monitor for SLA breaches

WhenEvery hour

Then

Find tickets that have exceeded SLA time and alert the operations manager.

Put on Autopilot

3. Backup ticket attachments to cloud storage

WhenNew ticket is created in LiveAgent

Then

If the ticket has attachments, save them to your Google Drive folder.

Put on Autopilot

4. Track support team response time performance

WhenTicket status is updated in LiveAgent

Then

Log the response time to a Google Sheet for performance analysis.

Put on Autopilot

5. Monthly report of ticket categories

WhenEvery 1st of the month

Then

Compile a report of ticket categories and email it to the operations team.

Put on Autopilot

1. Alert on negative feedback from resolved tickets

WhenTicket status is updated in LiveAgent

Then

If the customer rating is low, alert the manager in Slack with the ticket link.

Put on Autopilot

2. Monitor team member ticket load

WhenEvery day at 05:00 PM

Then

Summarise ticket load per agent and post to the manager Slack channel.

Put on Autopilot

3. Flag tickets that have been reopened multiple times

WhenTicket status is updated in LiveAgent

Then

If a ticket is reopened more than twice, flag it for manager review.

Put on Autopilot

4. Weekly report of resolution trends

WhenEvery Friday at 04:00 PM

Then

Summarise ticket resolution trends and email to the support management team.

Put on Autopilot

5. Notify manager of high-priority escalations

WhenNew ticket is created in LiveAgent

Then

If the ticket is marked as critical, send an SMS alert to the manager.

Put on Autopilot

Build your own autopilot

Set the trigger. Describe the action. Done.

1. Select when agent is executed

App

LiveAgent

When

Select

2. Describe the task to agent

Put on Autopilot

Playbooks

Turn any repetitive process into a
click-to-complete workflow.

Collect inputs through forms, run AI agents on the spot — all on one page.

Complex Issue Escalation Playbook

FormCollect data with form

1. Enter Ticket ID

Enter Ticket ID

Fill fields below 👇

Ticket ID *

AI AgentExecute agent from playbook

2. Summarise Issue

Agent

Summarise ticket {{Ticket ID}} history and identify the core technical issue.

Complete in a clickSend data to 1500+ apps

3. Create Jira Issue

Create IssueinJira

4. Notify Engineering

Send MessageinSlack

Complex Issue Escalation Playbook

Escalate complex tickets to engineering with all context.

Clone This Playbook

Refund Processing Playbook

Verify and process refund requests.

Clone This Playbook

Feature Request Logging Playbook

Log feature requests for the product team.

Clone This Playbook

Customer Onboarding Support Playbook

Send onboarding resources to new users.

Clone This Playbook

Account Security Check Playbook

Verify account security requests.

Clone This Playbook

Account Health Review Playbook

Review account health for at-risk customers.

Clone This Playbook

Renewal Preparation Playbook

Prepare for account renewal.

Clone This Playbook

Upsell Opportunity Playbook

Identify and act on upsell opportunities.

Clone This Playbook

Customer Feedback Review Playbook

Review and act on customer feedback.

Clone This Playbook

QBR Preparation Playbook

Prepare for a QBR.

Clone This Playbook

Ticket Category Cleanup Playbook

Cleanup and standardise ticket categories.

Clone This Playbook

SLA Compliance Audit Playbook

Audit SLA compliance.

Clone This Playbook

Team Performance Report Playbook

Generate team performance report.

Clone This Playbook

Data Migration Playbook

Migrate ticket data.

Clone This Playbook

Resource Allocation Playbook

Allocate resources based on volume.

Clone This Playbook

Team Training Needs Playbook

Identify training needs.

Clone This Playbook

Escalation Policy Review Playbook

Review escalation policy.

Clone This Playbook

Customer Satisfaction Review Playbook

Review CSAT scores.

Clone This Playbook

Support Budget Review Playbook

Review support budget.

Clone This Playbook

Team Meeting Prep Playbook

Prepare for team meeting.

Clone This Playbook

1500+ App Integrations

Connect LiveAgent + Your Favourite Apps With AI Agents

Google Sheets

Webhook / API Integration

SafetyCulture (iAuditor)

Follow Up Boss

Swipe Pages

Freshworks CRM (Freshsales Suite)

TikTok Lead Generation

Salesforce Marketing Cloud

RSS

Builderall Mailingboss

Facebook Custom Audiences

FastField Mobile Forms

Thrive Themes (Thrive Automator)

Instagram for business

Microsoft Dynamics 365 CRM

Google Search Console

QuickEmailVerification

Adobe Commerce (Magento)

Ora

CompanyCam (In Review)

Quentn

BaseLinker

Vonage SMS API

Katana Cloud Manufacturing

CalendarHero (Zoom.ai)

Microsoft Dynamics 365 Business Central

Alchemer (SurveyGizmo)

Brilliant Directories

Wix

Accredible Credential

Box

You Need A Budget (YNAB)

Cisco Webex (Meetings)

GREEN-API (In Review)

Agolix (Assessment Generator)

The Conversion Engine

WhatsApp V3 by OnlineLiveSupport

LinkupAPI for LinkedIn

Autobound

SignWell

PDF Export by PDFCrowd

PropertyRadar

TrueReview

Cloudflare R2

Facebook Ads Management And Insights

Lob

Forminit (Getform.io)

Vooplayer - ( Spotlightr )

Instabot: Chatbot Platform

The Course Creator's Kit

Really Simple Systems CRM

SMS Online Live Support

SolarWinds Service Desk

Eko

Manifestly Checklists

Tango Card (Under Review)

Unsplash (Under Review)

Sempico Solutions SMS

WhatsApp Blast, APIs & CRM by WAToolsonline

Planyo Online Booking

PagePixels Screenshots

NioLeads

Xoal

PostGrid Print and Mail

Crypto Valley Journal

Projekly – Project Management, CRM, HR & Invo

Google Photos(Under Review)

8x8

Email List Validation

BPC

Moz

WhatsApp Notifications and Alerts by SyncMate

E2B

Automate any manual work with AI Agents

One-off tasks in one message

Chat

When

New ticket is created in LiveAgent

Then

Recurring Work on autopilot

Autopilot

Ticket Escalation

Enter ticket ID

Analyse urgency

Notify manager

Repetitive Processes in 1 click

Playbooks

Why DoMyWork

Most Tools Call Themselves Agents.
Few Actually Are.

Capability	DoMyWork AI agent + execution	Claude Code Agentic dev CLI	Anthropic Cowork Desktop file agent	Zapier / Make / n8n Rule-based automation	ChatGPT + Copilot General AI assistants
	Getting Started
Instant To Start, No Setup			App Install Needed	Flows Must Be Built First
No Pre-Mapping Needed				Every Field Must Be Mapped
No Technical Skills Needed		Terminal, Scripts, Infra		Gets Complex Fast
	Reach & Execution
Built-In App Connections	1500+ Apps	Manual Config	Via Connectors Only	Each Needs Its Own Flow	Own Ecosystem Only
Web Research & Scraping	Built-In, No Extra Setup				Not Automation-Grade
	Intelligence
Reasons Through Edge Cases					Reasons, Rarely Acts
Scheduled Tasks					Limited Support
Single Prompt, Multi-App				Each App Pair Needs Own Flow	Conversation-Scoped Only

Agent for

LiveAgent

A Product by

Trusted by

42,000+ businesses worldwide

Certified

FAQ

Questions
About LiveAgent AI Agent

It is an autonomous agent that connects to your LiveAgent helpdesk to perform tasks like ticket triaging, response drafting, and CRM updates without manual input.

Give It a Task.
Watch It Get Done.

Type in your task. The agent accesses your apps, reasons through the data, executes across your stack, and comes back with results.

👇 Tell the AI agent what to do

Run My Agent Free

AI Agent for LiveAgent

Resolve the tickets that matter most before customers wait

Catch up on every ticket from today that needs a reply

Summarise technical issues from the last 24 hours

Update CRM records from recent ticket interactions

Identify tickets that have been waiting over 48 hours

Draft responses for common password reset requests

Got a different task in mind? Describe it

Flag tickets from high-value accounts

Draft personalised check-in emails for recent ticket solvers

Summarise recent sentiment for key accounts

Create a report of recurring feature requests

Find tickets where the customer expressed frustration

Got a different task in mind? Describe it

Check for ticket volume spikes

Audit ticket tagging accuracy

Clean up duplicate ticket entries

Generate a weekly ticket performance summary

Ensure all tickets have a assigned category

Got a different task in mind? Describe it

Review team response times for the week

Identify tickets that require manager intervention

Evaluate ticket quality for training

Analyse team workload distribution

Prepare a summary of resolved issues for the team meeting

Got a different task in mind? Describe it

How Does a LiveAgent AI Agent Work

Act on every ticket the moment it arrives — with agents on autopilot

1. Triage new tickets and assign to the correct team

2. Flag urgent tickets for immediate attention

3. Send a welcome email for new support queries

4. Log new support issues in your project tracker

5. Daily digest of unassigned tickets

1. Alert success managers about high-value customer tickets

2. Monitor sentiment for at-risk accounts

3. Weekly summary of account health based on tickets

4. Auto-tag tickets from churn-risk customers

5. Notify success team of resolved issues for key accounts

1. Sync ticket data to your data warehouse

2. Monitor for SLA breaches

3. Backup ticket attachments to cloud storage

4. Track support team response time performance

5. Monthly report of ticket categories

1. Alert on negative feedback from resolved tickets

2. Monitor team member ticket load

3. Flag tickets that have been reopened multiple times

4. Weekly report of resolution trends

5. Notify manager of high-priority escalations

Playbooks

Turn any repetitive process into a click-to-complete workflow.

What are playbooks?

Complex Issue Escalation Playbook

Refund Processing Playbook

Feature Request Logging Playbook

Customer Onboarding Support Playbook

Account Security Check Playbook

Account Health Review Playbook

Renewal Preparation Playbook

Upsell Opportunity Playbook

Customer Feedback Review Playbook

QBR Preparation Playbook

Ticket Category Cleanup Playbook

SLA Compliance Audit Playbook

Team Performance Report Playbook

Data Migration Playbook

Resource Allocation Playbook

Team Training Needs Playbook

Escalation Policy Review Playbook

Customer Satisfaction Review Playbook

Support Budget Review Playbook

Team Meeting Prep Playbook

Connect LiveAgent + Your Favourite Apps With AI Agents

Automate any manual work with AI Agents

One-off tasks in one message

Recurring Work on autopilot

Repetitive Processes in 1 click

Most Tools Call Themselves Agents. Few Actually Are.

Questions About LiveAgent AI Agent

Turn any repetitive process into a
click-to-complete workflow.

Most Tools Call Themselves Agents.
Few Actually Are.

Questions
About LiveAgent AI Agent