AI Agent for PagerDuty

When a new incident arrives in PagerDuty, fetch the latest error logs from Datadog, summarise the cause, and post it to the incident Slack channel.

When a new incident is created in PagerDuty, create a corresponding Jira ticket with the incident description and priority.

Every Monday, pull PagerDuty incident stats from the previous week and email a summary to the engineering lead.

If more than 5 incidents occur for the same service in an hour, escalate the alert to the engineering manager via Slack.

When an incident is resolved, verify if the associated Jira ticket is also closed; if not, ping the assigned engineer.

If a PagerDuty incident is tagged 'low-priority' and occurs outside business hours, acknowledge it and notify the team via email.

Check if any PagerDuty incidents were active overnight and ensure the status page reflects the current system health.

When an incident occurs for infrastructure, check if it's the third time this week; if so, trigger a high-priority alert.

When an incident note is added in PagerDuty, sync that note to the corresponding incident page in Notion.

If an incident for a critical service takes longer than 2 hours to resolve, log the incident details in a Google Sheet for review.

When a PagerDuty incident status changes to 'investigating', find all linked Zendesk tickets and add an internal note.

When a P1 incident is created in PagerDuty, draft an email template for the support team to use for affected customers.

When a PagerDuty incident affects the 'Customer Portal', send a notification to the support lead via Slack.

When an incident is resolved, update the status of all linked Zendesk tickets to 'solved'.

Summarise all resolved PagerDuty incidents from the week and post the impact summary to the support Slack channel.

When an incident is resolved, summarise the impact and add it to the 'Product Incident Log' in Notion.

When a P1 incident is triggered in PagerDuty, send a direct message to the product manager with the incident link.

Compile all PagerDuty incidents from the previous month and email a report to the product leadership team.

When an incident occurs, check if it's the same product area as the last incident; if so, notify the product owner.

When an incident is updated, check if it's linked to an active Jira epic and add a comment with the latest status.